Refund Policy
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Actor Refund Policy
Actors who purchase a membership are eligible for a full refund within 7 days of the issued payment. We will consider a refund after 7 days of your original purchase under the following conditions:
- You have made the purchase by mistake and have not yet used the product.
- The membership is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
- The membership lacks one or more advertised features.
Reoccurring subscription payments follow the same format as above.
To submit a refund request please contact support.
Director Refund Policy
Directors who purchase a membership are eligible for a full refund within 7 days of the issued payment. We will consider a refund after 7 days of your original purchase under the following conditions:
- You have made the purchase by mistake and have not yet used the product.
- The membership is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
- The membership lacks one or more advertised features.
Reoccurring subscription payments follow the same format as above.
To submit a refund request please contact support.
Featured Audition Refund Policy
Directors who purchase a “Featured Audition” are eligible for a full refund within 3 days of the issued payment. We will consider a refund after 3 days of your original purchase under the following condition:
- The featured post is not displaying correctly, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
3 days is our time limit because of the high amount of traffic to our site and the number of actors who will view your audition.
To submit a refund request please contact support.
Physical Product Refund Policy
Physical products purchased from CallBoard Corp. are eligible for a full refund within 30 days of your original purchase. Refunds will be issued after returning the product to CallBoard Corp. for the following reasons:
- You have received the clothing product in the mail and it does not fit.
- The product is defective and does not work correctly or is damaged.
- The product lacks one or more of the advertised features.
All physical products must be mailed back to us (in proper condition) in order to receive a refund.
CallBoard Corp. Mailing Address:
2279 N University Pkwy
STE 105
Provo UT, 84604
For more information please contact support.
Other Digital Refund Policy
Other digital products purchased from CallBoard Corp. are eligible for a full refund within 7 days of your original purchase. We will consider a refund after 7 days of your original purchase under the following conditions:
- You have made the purchase by mistake and have not yet used the product.
- The product is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
- The product lacks one or more advertised features.
To submit a refund request please contact support.