Refund Policy

Beginner Accounts

They are Free… No refunds.

Professional Actor Accounts

Actors who purchase the Professional Actor membership are eligible for a full refund within 14 days of the FIRST issued payment. We will consider a refund after 14 days of your original purchase under the following conditions:

• You have made the purchase by mistake and have not yet used the product.
• The membership is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
• The membership lacks one or more advertised features.

Reoccurring subscription payments are non-refundable.

To submit a refund request, please contact support.

Casting directors who purchase a membership are eligible for a full refund within 14 days of the FIRST issued payment. We will consider a refund after 14 days of your original purchase under the following conditions:

• You have made the purchase by mistake and have not yet used the product.
• The membership is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
• The membership lacks one or more advertised features.

Reoccurring subscription payments are non-refundable. 

To submit a refund request please contact support.

Directors who purchase a “Featured Audition” are eligible for a full refund within 3 days of the issued payment. We will consider a refund after 3 days of your original purchase under the following condition:

• The featured post is not displaying correctly, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.

3 days is our time limit because of the high amount of traffic to our site and the number of actors who will view your audition.

To submit a refund request please contact support.

Physical products purchased from CallBoard Corp. are eligible for a full refund within 30 days of your original purchase. Refunds will be issued after returning the product to CallBoard Corp. for the following reasons:

• You have received the clothing product in the mail and it does not fit.
• The product is defective and does not work correctly or is damaged.
• The product lacks one or more of the advertised features.

All physical products must be mailed back to us (in proper condition) in order to receive a refund.

CallBoard Corp. Mailing Address:
2279 N University Pkwy
STE 105
Provo UT, 84604

For more information please contact support.

Other digital products purchased (Not mentioned above) from CallBoard Corp. are eligible for a full refund within 7 days of your original purchase. We will consider a refund after 7 days of your original purchase under the following conditions:

• You have made the purchase by mistake and have not yet used the product.
• The product is defective, and you have worked with CallBoard support to fix the problem, and the problem is still not fixed or it can’t be fixed.
• The product lacks one or more advertised features.

To submit a refund request please contact support.